Contact
Get in touch with The Glass Brick Cigar Log
Questions about your account, privacy, or logging purchases? Reach our support team and we’ll help you get back to tracking quickly.
Contact details
Email: support@theglassbrickcigarlog.com
Phone: (555) 013-4427
Address: 123 Glass Brick Way, Suite 200, Tampa, FL 33602
Hours: Mon–Fri 9:00 AM–6:00 PM (ET)
Before you message us
Quick answers to common questions about accounts, privacy, and diary entries.
I can’t log in—what should I do?
Use the password reset on the Log In page. If you’re still stuck, email us from the address on your account so we can help verify access.
Is my cigar diary private?
Yes—your diary entries are tied to your account and are not publicly visible.
Can you help me recover purchase history?
If you’ve logged purchases in your diary, we can help troubleshoot missing entries and guide you through restoring access to your account.
How do I update my email address?
Log in and update your profile details in your account settings. If you no longer have access to your old email, contact support for verification steps.
Do you offer phone support?
Yes, during business hours. For the fastest response, email support with your question and any screenshots (no sensitive info).
Need help right now?
Email support and include the email on your account plus a brief description of the issue. We typically respond within 1 business day.